Welcome to the Parcelforce Worldwide Claims Online.

Claims for parcels booked online via parcelforce.com

If you have booked your parcel via parcelforce.com, please click here to message our live chat advisors, who will guide you through the claims process. Support is available 24 hours per day, 7 days per week.


Claims for parcels booked by telephone, paid for at a Post Office Branch, Parcelforce Worldwide depot or for customers who hold a Parcelforce Business Account (Contract Customers)

Please only submit your claim below if you have posted the parcel via a Post Office Branch, Parcelforce Worldwide depot or if you hold a Parcelforce Business Account (contract customers).

To register, please complete all the required fields below. Once your registration request is validated by our claims office, you will then be able to login to submit additional claims, upload documentation to support your case and review the progress of your claim(s) at any time.

If you are having problems registering below, please call our claims team on 01924 294 280.


Please ensure you provide a valid email address when submitting your claim or we may not be able to process your claim.

For more information on how to submit a claim, please see the link below:
http://www.parcelforce.com/help-and-advice/sending/making-a-claim

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